Terms of Sale
PRICING ERRORS: H.L. Flake reserves the right to correct pricing errors at any point for any reason.
RETURNS: For items other than electronic merchandise, special orders & software, returns are allowed within 30 days of an invoice with an approved RGA (Returned Goods Authorization). All electronic merchandise & software are non-refundable. Items must be in original condition, unopened and not installed. All returned goods are subject to a 15% minimum-restocking fee. Warranties are subject to manufacturer’s policy.
TRANSPONDER RETURNS: We will not refund or exchange cut transponder keys under any circumstances. Exclusion: A-TEK™ guarantee includes cut keys.
KEY MACHINES: Warranty issues must be handled directly through the key machine manufacturer.
PROMOTIONS: All offers are limited to stock on hand; no back orders or special orders are allowed with a special offer. Not valid on prior purchases. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Gift with purchases only available while supplies last. Void where prohibited. All offers expire 12/31/2019 unless otherwise stated. H.L. Flake reserves the right to limit quantities, alter or cancel any promotion or sale pricing at any time for any reason.
FREIGHT: FREE Ground Freight with only a $100 minimum order*
*Free Freight does not include key machines, safes, chains and bulk key orders (any order of 1,000 keys or greater).
Available only within the contiguous 48 states.
NOTE: PRICES MAY CHANGE AT ANY TIME. ANY TYPOS REGARDING PRICING OR SHIPPING/DELIVERY COSTS WILL NOT BE HONORED. RETURN OF GOODS AUTHORIZATION (RGA) ARE VALID UP TO 30 DAYS FROM DATE OF ISSUE.
Effective date: Nov 1, 2019
H.L. Flake Security Hardware (“us”, “we”, or “our”) operates the https://hlflake.com/ website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Service is the https://hlflake.com/ website operated by H.L. Flake Security Hardware
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customize our Service. You can enable or disable location services when you use our Service at any time, through your device settings.
Tracking & Cookies Data
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.
Use of Data
H.L. Flake Security Hardware uses the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)
H.L. Flake Security Hardware may process your Personal Data because:
We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it’s not overridden by your rights
For payment processing purposes
To comply with the law
Retention of Data
H.L. Flake Security Hardware will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Disclosure of Data
Disclosure for Law Enforcement
Under certain circumstances, H.L. Flake Security Hardware may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
- L. Flake Security Hardware may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of H.L. Flake Security Hardware
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
“Do Not Track” Signals
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Your Data Protection Rights Under General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. H.L. Flake Security Hardware aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your personal information.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where H.L. Flake Security Hardware relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
Links to Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
The Site and the Products and Brands it contains are restricted to Professional Users. You may only access the restricted parts of the Site if you are an approved Security Professional seeking to obtain information about the Products or Supplies.
All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, artwork and computer code (collectively, “Content”), including but not limited to the design, structure, selection, coordination, expression, “look and feel” and arrangement of such Content, contained on the Site are protected by copyright and trademark laws, and various other intellectual property rights.
You may use information on the Products, Brands and Services (such as data sheets, knowledge base articles, and similar materials) purposely made available by H.L. FLAKE SECURITY HARDWARE for downloading from the Site, provided that you (1) not remove any proprietary notice language in all copies of such documents, (2) use such information only within your organization for the purpose of purchasing security products and do not copy or post such information on any networked computer or broadcast it in any media, (3) make no modifications to any such information, and (4) not make any additional representations or warranties relating to such documents.
Your Use of the Site
You may not use any “deep-link”, “page-scrape”, “robot”, “spider” or other automatic device, program, algorithm or methodology, or any similar or equivalent manual process, to access, acquire, copy or monitor any portion of the Site or any Content, or in any way reproduce or circumvent the navigational structure or presentation of the Site or any Content, to obtain or attempt to obtain any materials, documents or information through any means not purposely made available through the Site. The Owner reserves the right to bar any such activity.
You may not attempt to gain unauthorized access to any portion or feature of the Site, or any other systems or networks connected to the Site or to any server, or to any of the services offered on or through the Site, by hacking, password “mining” or any other illegitimate means.
You may not probe, scan or test the vulnerability of the Site or any network connected to the Site, nor breach the security or authentication measures on the Site or any network connected to the Site. You may not reverse look-up, trace or seek to trace any information on any other user or visitor to the Site, or any other customer of H.L. FLAKE SECURITY HARDWARE, including any User account not owned by you, to its source, or exploit the Site or any service or information made available or offered by or through the Site, in any way where the purpose is to reveal any information, including but not limited to personal identification or information, other than your own information, as provided for by the Site.
You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Site or its systems or networks, or any systems or networks connected to the Site.
You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Site or any transaction being conducted on the Site, or with any other person’s use of the Site.
You may not forge headers or otherwise manipulate identifiers in order to disguise the origin of any message or transmittal you send to the Site or any service offered on or through the Site. You may not pretend that you are, or that you represent, someone else, or impersonate any other individual or entity. You may not use the Site for personal purposes or purchases intent.
Purchases; Other Terms and Conditions
H.L. FLAKE SECURITY HARDWARE obligations, if any, with regard to its Products and Services are governed solely by the agreements pursuant to which they are provided, and nothing on the Site should be construed to alter such agreements.
The Owner or H.L. FLAKE SECURITY HARDWARE may make changes to any Products or Services offered on the Site, or to the applicable prices for any such Products or Services, at any time, without notice. The materials on the Site with respect to Products, Services or any other information may be out of date, and The Owner or H.L. FLAKE SECURITY HARDWARE makes no commitment to update the materials on the Site with respect to such Products and Services.
Confidential pricing on any Products or Services offered on the Site, obtained using your account cannot be shared by any means to any third parties except with other User of your organization.
Each of these policies may be changed from time to time and are effective immediately upon posting such changes on the Site.
Accounts, Passwords and Security
Certain features or services offered on or through the Site require you to open an account. You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify H.L. FLAKE SECURITY HARDWARE immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by H.L. FLAKE SECURITY HARDWARE or any other third party of or visitor to the Site due to someone else using your password or account as a result of your failing to keep your account information secure and confidential.
You may not use anyone else’s password or account at any time without the express permission and consent of the holder of that password or account. The Owner and H.L. FLAKE SECURITY HARDWARE cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
Links to Other Sites
The Site may contain links to other independent third-party Web sites (“Linked Sites”). These Linked Sites are provided solely as a convenience to our users. Such Linked Sites are not under the control of H.L. FLAKE SECURITY HARDWARE control, and H.L. FLAKE SECURITY HARDWARE is not responsible for and does not endorse the content of such Linked Sites, including any information or materials contained on such Linked Sites. You will need to make your own independent judgment regarding your interaction with these Linked Sites.
H.L. FLAKE SECURITY HARDWARE does not promise that the Site or any content, service or feature of the Site will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the Site will provide specific results. The site and its content are delivered on an “as-is” and “as-available” basis. All information provided on the Site is subject to change without notice. H.L. FLAKE SECURITY HARDWARE cannot ensure that any files or other data you download from the Site will be free of viruses or contamination or destructive features. H.L. FLAKE SECURITY HARDWARE disclaims all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability and fitness for a particular purpose. H.L. FLAKE SECURITY HARDWARE disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the Site and/or any H.L. FLAKE SECURITY HARDWARE services. You assume total responsibility for your use of the Site and any linked sites. Your sole remedy against the Owner or H.L. FLAKE SECURITY HARDWARE for dissatisfaction with the Site or any content is to stop using the Site or any such content. This limitation of relief is a part of the bargain between the parties.
The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.
H.L. FLAKE SECURITY HARDWARE reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the Site, or any portion of the Site, for any reason; (2) to modify or change the Site, or any portion of the Site, and any applicable policies or terms; and (3) to interrupt the operation of the Site, or any portion of the Site, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
Limitation of Liability
Except where prohibited by law, in no event will the Owner or H.L. FLAKE SECURITY HARDWARE be liable to you for any indirect, consequential, exemplary, incidental or punitive damages, including lost profits, even if the Owner has been advised of the possibility of such damages.
You agree to indemnify and hold the Owner and H.L. FLAKE SECURITY HARDWARE, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against the Owner or H.L. FLAKE SECURITY HARDWARE by any third party due to or arising out of or in connection with your use of the Site.
The Owner or H.L. FLAKE SECURITY HARDWARE may disclose any information we have about you (including your identity) if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Site, or to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) the Owner, H.L. FLAKE SECURITY HARDWARE or Brands rights or property, or the rights or property of visitors to or users of the Site, including their customers. The Owner reserves the right at all times to disclose any information that the Owner deems necessary to comply with any applicable law, regulation, legal process or governmental request. The Owner also may disclose your information when the Owner determines that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes.
You agree that the Owner or H.L. FLAKE SECURITY HARDWARE may, in its sole discretion and without prior notice, terminate your access to the Site, for cause, which includes (but is not limited to) (1) requests by law enforcement or other government agencies, (2) a request by you (self-initiated account deletions), (3) discontinuance or material modification of the Site or any service offered on or through the Site, or (4) unexpected technical issues or problems.
Governing Law; Dispute Resolution
Void Where Prohibited
The Site is hosted in Houston, Texas; Although the Site is accessible worldwide, not all features, Products discussed, referenced, provided or offered through or on the Site are available to all persons or in all geographic locations, or appropriate or available for use outside of United States. The Owner reserves the right to limit, in its sole discretion, the provision and quantity of any feature, Product or service to any user or geographic area. Any offer for any feature, product or service made on the Site is void where prohibited. If you choose to access the Site from outside United States, you do so on your own initiative and you are solely responsible for complying with applicable local laws.
You may not use or export or re-export any Content or any copy or adaptation of such Content, or any Product or service offered on the Site, in violation of any applicable laws or regulations, including without limitation European export laws and regulations.
Feedback and Information
Any feedback you provide at the Site shall be deemed to be non-confidential. The Owner shall be free to use such information on an unrestricted basis.